Frequently Asked Questions
Quality & Satisfaction
I want you to be totally happy with your purchase, and for your shopping journey from start to finish to be a pleasant and smooth experience! Merchandise products offered are extremely high quality and are carefully selected in an effort to guarantee their reliability.
Love Works & Giving Back
What is the Love Works Resource Center? It’s a nonprofit located in King of Prussia, PA that serves local communities in tangible ways: one person & one family at a time. It has a widespread and growing reach to help the under-served throughout Montgomery County. They have an on-site food pantry & community garden, a free clothing room, free furniture program, an art therapy program, and more!
Why Love Works? I love and support the mission of this organization, and feel it ties in perfectly with that of my own business. I donate 20% of profit from my art & merchandise shops to Love Works because it is important to me to give back to my community and I know they will use the money wisely and well.
Feedback & Reviews
I love to receive feedback and reviews! Whether it's through Thumbtack, Google, Facebook, or directly contacting me after your custom work is complete or you've received your order - I truly value your feedback! If you have anything you’d like to share about your experience working with me or shopping using this site…whatever it may be, I’d love to hear from you!
CUSTOM & ART SPECIFIC
What kind of art services do you provide?
I work with all budgets & sized spaces, paint both interior & exterior murals, and do residential & commercial work. I also create custom canvases and paint furniture & other items as requested. I do not currently offer services for portrait or memorial work. I am booked an average of 6 weeks in advance, and my business is both licensed and insured.
What is your typical process for working with a new customer?
To get started, clients generally contact me and we'll discuss ideas, expectations, and details. We'll coordinate timing and pricing of the project, discuss mock-up designs if applicable, and I'll email a contract. For all projects, a $200 non-refundable deposit is required to secure a spot on my calendar, which is applied toward the project total.
How much do you charge for custom work?
Custom projects vary by nature, but standard pricing for murals starts at $20/sq. foot and increases depending on factors such as detail requested, surface texture, prep needed, etc. I have a $500 minimum for custom projects.
Do you offer framing options?
Yes! Frames can add a nice finishing touch to most pieces of art! Please get in touch if you'd like to discuss framing!
Most paintings on the website are created on professional grade, hangable canvases that do not require frames, but floating frames are always an option to add. Canvases without sides/depth can be framed as well, and I would be happy to give recommendations that would provide the best finished product if you are interested in adding a frame!
Do you offer prints as well as originals?
Yes! Prints of most paintings can be ordered from the website or through inquiries in a standard 8.5" x 11" size for $12 each. Prints typically include a white border. Other sizes are available as a custom order - there are so many options we can play with and I want to make sure we select the best one specifically for you! Prints make a wonderful, affordable, and very customizable option! We can do prints in several sizes of full or partial paintings, the hope/love logo, or images like those featured on my Instagram that include some "artspiration"! Have a favorite you'd love to turn into the perfect sized print for your space? Reach out and I can create some mock-up samples and go over some framing options too! This is where things can get really fun! :)
Does anything have free shipping?
Yes! All art prints ship free and there is free shipping currently available on merchandise orders that total over $99! Please use the discount code FreeShip99 for this at Checkout! This is a one use per customer code, and past orders will not be eligible.
If you are within our delivery area (5 miles surrounding the location of Love Works) we offer free local delivery also! :)
How will my order ship?
Our items are all packed with care and are shipped throughout the United States, via USPS.
How long does shipping take?
Packages are generally shipped within one business day after purchase through our website. Please allow up to two weeks for orders to be delivered, although the usual delivery time is within a few days. Tracking information for merchandise orders and paintings is communicated through email, along with expected delivery time. Custom orders generally have a processing time of 4 weeks before they are shipped.
Do you require signature for delivery?
Signatures are required for receipt of all artwork purchases to help ensure the safety and security of your art package. Signatures are not required for merchandise items.
What is your return policy on merchandise?
Merchandise returns are eligible for 30 days, as long as the items are not used and not damaged. Customers will be responsible for return shipping & handling costs. Original shipping & handling costs are not refundable. Should the need to return an item arise, the customer will initiate the return process by contacting the seller (Hope is the way, Love is the answer. LLC.) through email correspondence with reason and details of item(s) being returned.
What is your return policy on art?
Artwork sales are not eligible for returns. In case any damage is incurred during shipping, please email email@example.com within 72 hours of receiving your order and I’ll do my best to help rectify the situation.