Frequently Asked Questions

General

I want you to be totally happy with your purchase, and for your shopping journey from start to finish to be a pleasant and smooth experience! Merchandise products offered are extremely high quality and are carefully selected in an effort to guarantee their reliability.

What is the Love Works Resource Center? This ministry-based nonprofit is located in King of Prussia, PA, and serves local communities in tangible ways: one person, one family, one community at a time. It began as Hope Community Church’s Ministry of Care and Compassion, and has a widespread and growing reach. They have an on-site food pantry & community garden for Montgomery County, a free clothing room, free furniture program, an art therapy program in the works, and more!

Why Love Works? I love and support the mission of this organization, and feel it ties in perfectly with that of my own business. I donate 20% of profit from my art & merchandise shops to Love Works because it is important to me to give back to my community and I know they will use the money wisely and well.

I love to receive feedback and reviews! Whether it's through Google or Facebook Reviews or directly contacting me after your custom work is complete or you've received your order - I truly value your feedback! If you have anything you’d like to share about your experience working with me or shopping using this site…whatever it may be, I’d love to hear from you!

ART SHOP SPECIFIC

Yes! Owning a piece of original artwork can be an investment, and I want my work to be as accessible as possible.

Please submit the contact form if you'd like to set up a payment plan. A 50% deposit can be placed on any painting to reserve it, and timing of final payment(s) can be coordinated.

Yes! Frames can add such a nice finishing touch to any piece of art! Please get in touch if you'd like to discuss framing!

Most paintings on the website are created on professional grade, hangable canvases that do not require frames, but floating frames are always an option to add. Canvases without sides/depth can be framed as well, and I would be happy to give recommendations that would provide the best finished product if you are interested in adding a frame!

Yes! Prints of most paintings can be ordered from the website in a standard 8.5" x 11" size that includes a white border. Other sizes are available as a custom order - there are so many options we can play with and I want to make sure we select the best one specifically for you! Prints make a wonderful, affordable, and very customizable option! We can do prints in several sizes of full or partial paintings, our logo, or images like those featured on our Instagram feed that include some "artspiration"! Have a favorite you'd love to turn into the perfect sized print for your space? Reach out and I'll send some mock-up samples and go over some framing options too! This is where things can get really fun! :)

SHIPPING

Yes! All artwork under $200 ships free and there is free shipping currently available on merchandise orders that total over $99! Please use the discount code FreeShip99 for this at Checkout! This is a one use per customer code, and past orders will not be eligible.

If you are within our delivery area (5 miles surrounding the location of Love Works) we offer free local delivery for all orders! :)

Our items are all packed with care and are shipped throughout the United States, via USPS.

Packages are generally shipped within one business day after purchase through our website. Please allow up to two weeks for orders to be delivered, although the usual delivery time is within a few days. Tracking information for merchandise orders and paintings is communicated through email, along with expected delivery time. Custom orders have a processing time of around 2 weeks before they are shipped.

Signatures are required for receipt of all artwork purchases to help ensure the safety and security of your art package. Signatures are not required for merchandise items.

Returns

Merchandise returns are eligible for 30 days, as long as the items are not used and not damaged. Customers will be responsible for return shipping & handling costs. Original shipping & handling costs are not refundable. Should the need to return an item arise, the customer will initiate the return process by contacting the seller (Hope is the way, Love is the answer. LLC.) through email correspondence with reason and details of item(s) being returned.

Artwork sales are not eligible for returns. In case any damage is incurred during shipping, please email hopeisthewayloveistheanswer@gmail.com within 72 hours of receiving your order and I’ll do my best to help rectify the situation. I take great care to accurately portray our artwork colors and features on our website, but actual color/textures may vary slightly because of lighting and since every computer/mobile screen can be calibrated differently and device settings may be different.

Didn't find what you were looking for? Feel free to contact us at any time!