Frequently Asked Questions
General
Quality & Satisfaction
I want you to be totally happy with your purchase, and for your shopping journey from start to finish to be a pleasant and smooth experience! Merchandise products offered are extremely high quality and are carefully selected in an effort to guarantee their reliability.
Feedback & Reviews
I love to receive feedback and reviews! Whether it's through Thumbtack, Google, Facebook, my Main Line Parent member page (I really love these, especially during LOVE awards nomination time!), or directly contacting me - I truly value your feedback! If you have anything you’d like to share about your experience working with me I’d love to hear from you!
CUSTOM & ART SPECIFIC
What kind of art services do you provide?
My focus is murals! I paint both interior & exterior murals, and do residential & commercial work. I also occasionally create custom art items as requested. I do not currently offer services for portrait or memorial work, and do not paint for smoke (or similar) shops. My business is both licensed and insured, and I do offer to travel outside my normal area for an additional daily fee based on distance.
What is your typical process for working with a new customer?
If you’re interested in booking a project, I’d love to chat and would love the opportunity to work with you! To get started, clients generally contact me and we'll discuss ideas and expectations. Clients will provide as much information as possible, and we'll plan out pricing, scheduling, and all the fun details!
How much do you charge for custom work?
Custom projects vary by nature, but standard pricing for murals begins at $20/sq. foot and increases depending on factors such as detail requested, surface texture, prep needed, equipment needed, etc.
If design work is needed, a $250 fee will be taken before mock-up work is begun. Mural mock-up design(s) will be created and sent within two weeks of receiving the design deposit. Included in this price will be 2 revisions of selected design concept if needed, with any additional revisions priced at $75 each.
All projects have a $1,000 minimum, with a 50% deposit due at time of project agreement.
SHIPPING
How will my order ship?
Our items are all packed with care and are shipped throughout the United States, via USPS.
How long does shipping take?
Packages are generally shipped within one business day after purchase through our website. Please allow up to two weeks for orders to be delivered, although the usual delivery time is within a few days. Tracking information for merchandise orders and paintings is communicated through email, along with expected delivery time. Custom orders generally have a processing time of 4 weeks before they are shipped.
Returns
What is your return policy on merchandise?
Merchandise returns are eligible for 30 days, as long as the items are not used and not damaged. Customers will be responsible for return shipping & handling costs. Original shipping & handling costs are not refundable. Should the need to return an item arise, the customer will initiate the return process by contacting the seller (Hope is the way, Love is the answer. LLC.) through email correspondence with reason and details of item(s) being returned.
What is your return policy on art?
Artwork sales are not eligible for returns. In case any damage is incurred during shipping, please email hopeisthewayloveistheanswer@gmail.com within 72 hours of receiving your order and I’ll do my best to help rectify the situation.
Didn't find what you were looking for? Feel free to use the contact page to reach out!